FAQ
Frequently Asked Questions (FAQ)
Shipping
Q: When will my order be shipped?
A: Orders are usually processed and shipped within 1–3 business days. You'll receive a confirmation email with a tracking link once your order is dispatched.
Q: How long does delivery take?
A:
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The Netherlands & Belgium: 1–3 business days
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Other EU countries: 5–14 business days
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Non-EU countries (within Europe): 7–19 business days
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Q: Do you ship internationally?
A: Currently, we ship to most European countries. If your country is not available at checkout, please contact us.
Returns & Refunds
Q: Can I return my order?
A: Yes, you can return your order within 14 days of delivery, provided the items are unused and in their original condition.
Q: How do I return an item?
A: Please contact our customer service at [your email] with your order number. We will provide return instructions and the return address.
Q: Do I have to pay for return shipping?
A: Yes, return shipping costs are the customer’s responsibility unless the item is damaged or incorrect.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, we will process your refund within 14 days.
Products & Orders
Q: Can I cancel or change my order after placing it?
A: If your order hasn’t been shipped yet, we may be able to modify or cancel it. Please contact us as soon as possible.
Q: I received a damaged or wrong item. What should I do?
A: Please contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or refund.
Payments
Q: What payment methods do you accept?
A: We accept major payment methods including iDEAL, Visa, Mastercard, PayPal, and other local European options.
Q: Is your website secure?
A: Yes, our webshop uses SSL encryption and secure payment gateways to ensure your information is protected.